Downey won't shut off water for non-payment

DOWNEY — The City of Downey will not turn off the water supply to homes and businesses for non-payment as the city and country deal with fallout from the COVID-19 outbreak.

In a statement, the city said it is willing to work with customers experiencing financial hardship so that their water service is not disconnected for non-payment.

“These are uncertain times for all of us and we care deeply about doing what we can to keep our residents and businesses well,” said Mayor Blanca Pacheco. “That commitment has never been more important.”

Customers should call Downey’s Customer Service Center at (562) 904-7246 to discuss payment extensions and payment plan options that may be available to keep their accounts in good standing.

“Please be assured that we are here to serve our community during this crisis and will do everything we can to ensure essential services continue,” said Mayor Pro Tem Claudia Frometa.

City officials also reemphasized that Downey tap water is safe and tested regularly to ensure it meets drinking water regulations.