Dear Editor:

I have lived in Downey for 30 years. I try to shop within our city and use mom and pop stores whenever possible.

I recently tried Grocery Outlet and was impressed. Not with the prices (which were great) but with the staff.

The young lady at the register greeted me when I walked in, people stocking were courteous as well. I made my purchases and left. I could not believe the customer service. So I challenged it.

I have now been there on four separate occasions: early in morning,  afternoon, evening and right before closing. I have never had the same cashier twice. The customer service has been the same -- kind and courteous customer service. Front the front of the store to the back.

Thank you, Downey, for an excellent store like this. 

Denise Juarez
Downey