Dear Editor:

I have to agree 100% with the letter from Ruben Macias regarding the Downey post office on Firestone Boulevard.

Just this week I tried to renew my passport and was unable to get through their phone system. I walked into the office to try an in-person renewal and was told I needed an appointment and they were booked the whole month of June. Just ridiculous.
 
I Googled and Yelped reviews of this office to find out that I was not the only one who had the same problem with the office not answering their phones. This is a consistent habit for the Downey office and our community needs to speak up.

Until the time that this issue gets fixed, I hope to see a letter every week in the Patriot about this problem to show the post office we are taking this seriously. Are they doing the same?

In the meanwhile, I have to say the Santa Fe Springs office has excellent service. This is proof that the job can be done if you are willing to do the work.
 
Mark Lopez
Downey